Hire Us
AVL Support
Support That Shows Up — Not Just Checks a Box

Protect your investment. Simplify your support. Partner with a team who knows your system inside and out.

At HQ Integrations, we don’t just install AVL systems—we stand behind them. Our Support Agreements are designed to give churches, venues, and organizations the confidence that their audio, video, and lighting gear will perform reliably, week after week. These plans go beyond reactive service calls. They’re built around proactive care, scheduled maintenance, and direct access to the same technicians who installed your system. No call centers. No guesswork. Just real support from real people who know your setup and care about your mission. We take the time to understand how your system serves your space, your team, and your audience. That’s why our support feels personal—because it is.

Choose the level of care that fits your needs—and your budget.

We offer four tiers of service: Essential, Priority, Premium, and Ultimate. Each plan is structured to meet different levels of system complexity and organizational demands. Whether you’re looking for basic firmware updates and remote support or full-service coverage with on-site visits and annual optimization, there’s a plan that fits. Every tier includes discounted labor rates, access to expert support, and the peace of mind that comes from knowing your system is being actively maintained—not just patched when something breaks. And because every system is different, we’ll help you choose the tier that makes the most sense for your gear, your team, and your weekly demands.

The Ultimate tier is our highest level of care—designed for mission-critical environments.

If your AVL system is central to your weekly operations, the Ultimate Support Package delivers unmatched reliability. It includes unlimited scheduled on-site service visits, full system optimization, priority access across all support channels, and the deepest level of partnership we offer. This plan is ideal for churches, performance venues, and organizations that can’t afford downtime and want a trusted team to keep everything running smoothly behind the scenes. With the Ultimate tier, you’re not just covered—you’re connected to a team that treats your system like their own, anticipating needs before they become problems and showing up when it counts.

Support Agreements aren’t just about fixing problems—they’re about preventing them.

With HQ Integrations, you’re not just buying a service plan. You’re investing in a relationship. We track your gear’s health, back up your configurations, and keep your firmware current. We train your team, optimize your workflows, and respond quickly when you need help. And most importantly, we show up. Because when you call HQ, you’re not reaching a stranger—you’re reaching us. The same people who designed your system, installed it, and care about how it performs every single week. And if we didn’t do the original install? That’s okay—we’ll still treat your system like it’s our own, with the same level of care, attention, and commitment.

Service Plans

Service
Essential
Priority
Premium
Ultimate
Emails Support
48 Hour Response Time
24 Hour Response Time
Priority Response Time
Priority Response Time
Phone Support
Business Hours
Business Hours
Virtual Consults
2
4
4
Ticket System Access
Business Hours
Business Hours
On-site Inspections*
1/yr
2/yr
2/yr
Staff Training*
Firmware Updates
Software Updates
Configuration Backups
Remote System Control
Discounted Labor Rates*
5%
10%
15%
20%
Discounted Parts
5%
7%
10%
On-Site Visits*
Billed per visit
Billed per visit
Billed per visit
4/yr included
*Does not include travel, lift rentals, replacement parts.
**Service Plans are only for 1 room. For example, the sanctuary is 1 room and the kids ministry is another room. Except for the Ultimate plan which can be built for an entire campus
Joomla4 Appliance - Powered by TurnKey Linux